Problem
5220 Appliance SAN Client backup starts failing with error code 83 after firmware upgrade from 2.0.1 to 2.5.1.b
Error
From the job log, I identified:
2/17/2012 15:51:58 - Error bptm (pid=20051) Could not open FT Server pipe: pipe open failed (13369361)
12/17/2012 15:51:58 - Info bptm (pid=20051) EXITING with status 83 <----------
12/17/2012 15:52:02 - Info bpbkar (pid=2368) done. status: 83: media open error
Diagnostic:
- Checked FT services at client machine side (i.e .FP04) - it was working in my case
- Verified zoning - It found good and no changes identified
- Verified FT services over appliance - Don’t see nbftsrvr and nbfdrv64 running
Resolution:
> Go to 5220 CLIS shell
Ruh-nbws-01:/home/maintenance # bpps -a | grep ft
Ruh-nbws-01:/home/maintenance # bpps -a | grep nbfd*
Ruh-nbws-01:/home/maintenance #
Ruh-nbws-01:/home/maintenance #Exit
Ruh-nbws-01.Settings> FibreTransport SANClient enable
> Go to the Shell again and check if the nbftsrvr and nbfdrv64 are running now:
Ruh-nbws-01:/home/maintenance # bpps -a | grep ft
root 7133 1 10 10:03 ? 00:00:12 /usr/openv/netbackup/bin/nbftsrvr
root 8647 1 0 10:03 ? 00:00:00 /usr/openv/netbackup/bin/nbftsrvr
Ruh-nbws-01:/home/maintenance #
Ruh-nbws-01:/home/maintenance #
Ruh-nbws-01:/home/maintenance # bpps -a | grep nbfd*
root 7133 1 9 10:03 ? 00:00:12 /usr/openv/netbackup/bin/nbftsrvr
root 8647 1 0 10:03 ? 00:00:00 /usr/openv/netbackup/bin/nbftsrvr
root 8765 7133 0 10:03 ? 00:00:00 /usr/openv/netbackup/bin/nbfdrv64 -m=0xe0002 -v=1 -s=256K
After Enableing FT service from Appliance, re-discover the SAN Client from NBU Cosole and re-ran the backup. Backup should completed successfully.
Your backup will only fail if you have configured SAN client FT usage preferences to Always. If you have a Preferred setting for FT usage, you backup will go automatic to LAN rather failing with error code 83.